![]() Provide quality customer service to both internal and external customers. Serves as a first line contact for customers of the bank. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Provide prompt, courteous and accurate customer service while assisting customers with teller transactions and banking inquires. Must be able to work 1:15 pm to 6:15 pm Monday - Friday and Saturdays 7:15 am to 12:15 pm. The noise level in the work environment is usually moderate.25 Hours per week. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus. The associate may occasionally be required to lift or move up to 52 pounds. The associate must occasionally reach with hands and arms stoop, kneel, or crouch. While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.Must be able to move from department, division, or bank to department, division or bank to attend meetings.Must be able to operate telephone, scanner, copier and FAX machines.Must be able to verbally communicate with all other associates.Must be able to coordinate multiple and changing priorities.Must be able to occasionally work overtime.Must be able to work in a stressful atmosphere.Must be able to perform several tasks at once.Must be able to provide cordial customer service regardless of customer personality, presence or communication style.Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style.Must be able to arrive at work on time, work on site and have regular work attendance.Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.High school diploma or general education degree (GED) required.The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.Support and uphold the Arvest Mission Statement.This includes but is not limited to complete compliance training and adhere to internal procedures and controls report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.May open new accounts if successfully completed FSR training.Balance cash drawer to transactions daily.Using customer focused skills, explain policies and procedures to customers as applicable.Prepare daily settlements of teller cash and proof transactions.Cash checks and withdrawals up to authorized limits request authorization for transactions above assigned limits.Adhere to bank policies and procedures, including customer identification program. Accurately accept and process customer teller transactions.Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples. Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness.Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
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